Webinar: Stay Ahead of Desktop Change: Actionable Intelligence for Law Firms

Nov 19, 2026
11:00 am
to
12:00 pm
CST
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speakers

Scott Christensen

VP – Delivery Consultant

Scott is part of the leadership team at QualityAI and has worked in legal technology for over 30 years. He has experience leading the technology and business needs of several global law firms. He has served innumerous industry volunteer roles including six years on ILTA's board of directors and two years as ILTA's president. At QualityAI, he leads teams that provide services to law firms and law departments in the areas of Desktop Engineering & Management, Quality Assurance & Software Testing, and Strategic Advisory, helping clients reduce risk to achieve project success.  

He is a frequent speaker and author on a broad range of topics including technology, information governance, security, risk management and leadership.

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Jorge Martinez

Director - Delivery

Jorge is a Senior Engineer with QualityAI, serving as a principal architect of end point solutions for legal clients worldwide. He and his team focus on Intune, SCCM, application packaging and distribution, imaging, patching, and mobility solutions to help firms achieve their desktop management objectives.

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Host: Aaron Hillyer

AVP – Client Partner

Aaron is a Client Partner at QualityAI, where he leads strategic initiatives for the legal sector, helping law firms and legal departments adopt AI through practical governance, quality engineering, and production-readiness frameworks. With more than 20 years of experience building enterprise software and leading engineering organizations, he brings a strong engineering perspective to helping clients navigate AI adoption and enterprise technology transformation. 

Holding a bachelor's degree in Computer Science, Aaron has spent more than two decades leading global engineering teams, modernizing technology platforms, and delivering enterprise automation initiatives focused on measurable business outcomes. He is passionate about AI engineering, architecture, and applying emerging technologies to solve real-world business problems with practical, measurable results.

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The issue is not a lack of information. It is actionable intelligence.

Microsoft release notes. Message Center. Roadmaps. Windows updates. Copilot. DMS and application vendors. AI Pilots. Add-ins. Known issues. Security changes. Peer conversations. Support escalations.

The information is everywhere. The challenge is determining what matters to your law firm before it becomes urgent.

Why attend?

The pace, volume, and interdependency of desktop change have increased dramatically. A seemingly routine Microsoft or vendor change can introduce compatibility issues, affect an add-in, alter a workflow, require regression testing, or create an entirely unexpected problem for attorneys and staff.

Join QualityAI for a product briefing introducing the QualityAI Desktop Advisory Service, a subscription-based advisory and engineering service designed specifically for law firms.

During this session, we will demonstrate how QualityAI continuously monitors the legal desktop ecosystem and turns a constant stream of change into actionable intelligence for law firm IT teams.

You will see how the service helps answer three practical questions

What is changing?

Continuous monitoring across Microsoft, vendors, known issues, roadmaps and signals from across the legal desktop ecosystem.

What matters to our environment?

Analysis of relevance, dependencies, compatibility concerns, potential impact and whether action is warranted.

What should we do about it?

Targeted intelligence, recommendations and access to experienced desktop engineering expertise to help teams plan, test, troubleshoot and respond.

We will demonstrate examples of Advisory Bulletins and Advisory Reports and show how additional capabilities including the Advisory Circle, direct expert support, engineering assistance, Priority Watchlists and executive strategy sessions can extend that intelligence into action.

More time to plan. Fewer surprises. A more stable environment.

Who should attend

CIOs, CTOs, IT Directors, Directors and Managers of Desktop Engineering, endpoint and application leaders, IT Operations teams, and other law firm technology professionals responsible for the desktop environment.

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