Challenge

A leading telecom provider faced customer churn, revenue leakage and declining trust due to inconsistent digital journeys, fragmented platforms and poor visibility between pre-production and live environments

Solution

Established an on-site mobile test lab to simulate real-world network conditions, executed end-to-end journey validation across prepaid, postpaid, roaming and digital services, and automated configuration comparison between pre-production and production environments

Result

Reduced customer-impacting production defects by 80%, delivered 40%+ cost savings and enabled stable, on-time releases across complex environments.