Challenge

A leading global fashion house was undertaking a complex implementation of six e-commerce brand sites, marketing platforms, and loyalty capabilities across North America, spanning Salesforce Commerce Cloud, Service Cloud, and Marketing Cloud. The program involved a complex integration landscape across SAP S/4HANA, Manhattan Active Omni, MDM, and MuleSoft, with stretched business users and significant schedule pressure.

Solution

QualityAI provided full QA lifecycle support across implementation and post-go-live, including test strategy, governance, planning, manual functional test build and execution, and automated regression testing for priority release flows.

Impact

The program achieved zero defect leakage in production during the first holiday period post-go-live. More than 1,200 defects were identified before go-live, and 95% automation coverage for e-commerce flows reduced regression execution from weeks to hours.